​SUPPORT

We are happy to help so you can have loads of fun with Scoozy!

INSTRUCTION VIDEOS

Do you want to learn better how Scoozy works in an easy way? Then watch our instructional videos on YouTube. Here you will find everything about Scoozy's functions, accessories, how to charge, how to take Scoozy with you and much more!

Bekijk alle video's op YouTube

DOWNLOADS

MANUALS

Handleiding Scoozy C - Nederlands - V003

Download hier de laatste versie van de handleiding van Scoozy C.

User Manual Scoozy C - English - V003

Download the latest version of the Scoozy C user manual here.

Bedienungsanleitung Scoozy C - Deutsch - V003

Laden Sie die neueste Version des bedienungsanleitung herunter.

Handleiding Scoozy B - Nederlands - V016

Download hier de laatste versie van de handleiding van Scoozy B.

Accu informatie Scoozy B - Nederlands

Extra informatie om de accu van Scoozy B in top conditie te houden.

INFORMATION GUIDES

Brochure Scoozy C

Commerciële brochure over Scoozy C

Pre-Sale information Scoozy C

Alle informatie volgens de ISO 7176:15

WMO / PGB informatie

Tips & Tricks voor het aanvragen van subsidie.

Vergelijkingstabel Solo, Scoozy, Mini-Crosser, Quingo

Tabel met eigenschappen van 4 high-end scootmobielen.

Algemene aankoopgids scootmobiel

Hulp met het kiezen van de beste scootmobiel voor jou

MANUALS

Handleiding Scoozy C - Nederlands - V003

Download hier de laatste versie van de handleiding van Scoozy C.

User Manual Scoozy C - English - V003

Download the latest version of the Scoozy C user manual here.

Bedienungsanleitung Scoozy C - Deutsch - V003

Laden Sie die neueste Version des bedienungsanleitung herunter.

BROCHURES

Brochure Scoozy C

Commercial brochure Scoozy C

Pre-Sale information Scoozy C

All information according to the ISO 7176:15.

TÜV Rapport

EN 12184 Rapport from TÜV Süd.

FAQ

Scoozy distinguishes itself from other scooter brands mainly in the field of safety, design and the possibility to drive in nature.

It is often difficult to compare scooters in terms of properties because a different approach is used for certain specifications. To help you with this, we have tested and compared the top 3 four-wheel scooters sold in the Netherlands in the higher segment. Read this blog. And in this blog​, we have placed Scoozy next to the Quingo with 5 wheels.

In this video we show everything about how Scoozy works. We hope this information helps you determine if Scoozy really suits your needs because that’s what it’s all about in the end.



This is a common first impression of Scoozy. Safety and stability have become the spearhead of our design by looking closely at the causes of the accidents involving mobility scooters. These blogposts explain what solutions Scoozy has for preventing and reducing accidents:  Accidents involving mobility scooters: how scoozy protects you​ and  Is Scoozy a stable mobility scooter?.

Steering with a joystick can take some getting used to, but offers 5 benefits in terms of comfort and safety. Read more about this in ​ this blog .



Informeer naar de mogelijkheden bij onze dealers.

Scoozy, like any mobility scooter, has a standby consumption or sleep consumption. This means that if you put Scoozy away and do not use it, it will still consume power and the battery will not remain fully charged. Scoozy C is protected against the battery becoming empty and thus prevents the battery from being destroyed (deep discharged). After 24 hours, the battery goes into a so-called sleep mode. This reduces standby power, allowing you to store Scoozy twice as long as other mobility scooters (up to 6 months). From Scoozy serial number 300 this has been adjusted and the battery will go into sleep mode 2 weeks after the battery is still 50% full.

NB! 

  • The charger cannot remain connected. Disconnect the charger when the battery is full. For safety reasons, the charger will not recharge if left plugged in and will even draw power from the battery at some point. TIP Timeclock: If you want the battery to remain full, use a time clock between the socket and the charger. This ensures that Scoozy charges every day.
  • The battery cannot be charged if the core temperature is below 0 °C. This will damage the battery cells of the lithium battery. That is why it is recommended to store Scoozy in a heated place.
  • For Scoozy B, follow these instructions​to keep your battery in top condition.

The battery comes with a 2-year warranty against manufacturing defects. Battery life is not guaranteed, but a conservative indication is that after 20,000km/500 charge cycles, the battery will still have 70% of its original capacity with careful use. In principle, a Scoozy battery should last a  Scoozy life​ if you handle it carefully.​


Scoozy has a lithium-ion battery. This battery lasts much longer than the older battery types and therefore needs to be replaced less often. Read more about the benefits of a li-ion battery in  this blog . It is possible to replace a battery or have an extra battery installed for a larger  range . You cannot do this yourself.


We strongly advise against using Scoozy on the beach and other loose sand environments. We’ve tested this a lot. For the beach, you need wider tires to prevent yourself from sinking into the loose sand. In addition, it is good to remember that fine sand gets into rotating parts and causes extra wear. Seawater is also harmful to the product because it has a corrosive effect. All of this will negatively affect Scoozy ‘s lifespan. In videos we show you that you can drive on unpaved paths, we call it Allroad .

With the new Scoozy scooter, we wanted to create a personal mobility solution that looks good, is safe, and is suitable for all roads. We have focused on these aspects with innovation and quality. Pricing was not the main focus here. This allowed us to do something different than any other product on the market and come up with a solution to the problems users are experiencing. In this blog , we describe 7 points that make Scoozy’s price different from the average scooter, but also what you get for it.

Scoozy has an open design, so that nothing can stop that feeling of freedom. Scoozy doesn't have a steering column that you can hold on to. That's why Scoozy has a special entry system: when you open the armrest by pressing the black button, the swiveling wheels give you room to get in. Read more about this in this blog . 


Scoozy is unique because it is a hybrid between a mobility scooter and an electric wheelchair. The joystick makes it versatile in fees. In the Netherlands, most customers pay themselves, but we have examples of Scoozy that are reimbursed as both a mobility scooter and an electric wheelchair. Read more about that in this blog. In France, Scoozy falls into the same reimbursement category as the Whill electric wheelchair. In Italy, Scoozy is also reimbursed as an electric wheelchair. In the United Kingdom, Scoozy can be purchased through Motability. 

Important information if you're considering buying a second-hand Scoozy B!

  • The Scoozy B model (serial number 11-99) has not been produced since 2019, and the warranty period has expired. This means that repair costs for parts, labor, and call-out fees will be charged. We provide a 3-month warranty on any repairs.
  • Since spare parts for the Scoozy B are no longer being produced, we now only work with refurbished parts. This may result in longer wait times for repairs or in the event of damage. Eventually, parts may become completely unavailable, which would mean that we will no longer be able to repair the Scoozy B.

What's the difference between the Scoozy B and Scoozy C?

  • In the A/B models, we opted for 4 in-wheel motors. A characteristic of in-wheel motors is that they require some speed to generate torque, which means there's limited torque from a standstill. This can be a disadvantage when trying to drive up a curb, for example. However, the advantage is that with these 4 in-wheel motors, you have 4 independently suspended wheels and 4 steering wheels, resulting in a smaller turning radius. 
  • In the C model, we made a conceptual change by replacing the rear in-wheel motors with a transaxle motor. This means you lose the 4-wheel steering and independent suspension, but you gain torque from a standstill, which is more effective in situations like the one mentioned earlier. The control is also more precise, for example, on slopes and when braking. Additionally, the motor is quieter.
    • Scoozy A / B

    Scoozy C

    in-wheel motors (limited torque from a standstill


    Independent suspension


    4-wheel steering


    Makes more noise


    Rolls to a stop


    Doesn't drive below 0 degrees

    Transaxle motor (torque from standstill)


    Semi-independent suspension


    2-wheel steering


    Quieter


    More precise control


    Drives below 0 degrees (at 4 km/h)


INSTRUCTION VIDEOS

Do you want to learn better how Scoozy works in an easy way? Then watch our instructional videos on YouTube. Here you will find everything about Scoozy's functions, accessories, how to charge, how to take Scoozy with you and much more!

Watch all tutorial videos

DOWNLOADS

MANUALS

Handleiding Scoozy B - Nederlands - V016

Download hier de laatste versie van de handleiding van Scoozy B.

INFORMATION GUIDES

Accu informatie Scoozy B - Nederlands

Extra informatie om de accu van Scoozy B in top conditie te houden.

FAQ

  1. Steek de connector van de lader in Scoozy
  2. Steek de stekker van de lader in het Stopcontact
  3. Zet Scoozy aan via de Aan / Uit knop op de HMI.
  4. Op de display ziet u ‘Charging’ met daarboven een indicatie van uw Range.

  1. ( <80% ), deze gele LED brandt wanneer de lader een laadprogramma heeft gestart. De lader laadt pas echt als u ‘Charging’ op de display van Scoozy ziet staan.
  2. ( >80% ), deze LED heeft geen functie bij het laden van Scoozy.
  3. ( 100% ), deze groen LED geeft aan dat het laadproces is gestopt.

De lichtjes op de lader geven niet altijd juist aan wat er speelt. De informatie op de display van Scoozy is betrouwbaarder.

Wanneer uw accu vol is gaat deze over op balanceren. Uw accu bestaat uit 196 kleine cellen. Deze cellen moeten allemaal even vol zitten om uw accu veilig te laten werken. De accu is de cellen aan elkaar gelijk aan het maken wanneer er ‘Balancing’ op uw scherm staat.

Een volle accu in Scoozy is eigenlijk maar voor 90% vol. Scoozy remt door energie terug te winnen uit de motoren. ​Dit kan alleen als die energie ergens naartoe kan, het liefst naar de Accu. Wanneer de Accu >95% vol zit geeft Scoozy de melding ‘Crit High’ op het scherm. Dit is ongevaarlijk, maar uw Scoozy geeft aan dat ze niet meer goed ​kan remmen en daarom ook niet meer kan rijden. Soms zien we de melding wanneer Scoozy lang aan de lader heeft gestaan. De melding gaat vanzelf weg als er energie is verbruikt. Het zal sneller gaan als u de lichten van Scoozy ​aanzet om energie te verbruiken.  

Wanneer u Battery Empty op het display van uw Scoozy ziet staan moet u uw Scoozy graag snel opladen.

Bij deze melding op het scherm is de lader wel aangesloten, maar niet gestart met laden. Sluit de lader opnieuw aan via de juiste volgorde. Zorg ervoor dat de lader helemaal uit is, dus geen van de lampjes branden nog wanneer u haar aansluit.

Scoozy staat niet uit, maar in stand by modus. Dit kost energie. U kunt Scoozy tot 25 dagen laten staan voordat ze weer moet worden opgeladen. Scoozy schakelt zichzelf helemaal uit wanneer de accu nog 10% vol is. Scoozy is dan weer aan te zetten door op de vrijloop knop te drukken. Zet u Scoozy voor langere tijd weg? Dan is het verstandig om de Accu los te koppelen van de computer via het zekeringen luikje.

Koppel de accu los van de computer via de zekeringenklep. Zo kan Scoozy voor zeker 6 maanden worden opgeslagen. Zorg ervoor dat u voor het wegzetten de accu heeft opgeladen. 

Start met de klant – vind wat de klanten willen en geef het hen.

USER REGISTRATION

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WARRENTY AND SERICE

SCOOZY WARRENTY CONDITIONS

At Scoozy, we strive for the highest quality and reliability in our products. Every Scoozy product is carefully assembled and thoroughly inspected before it leaves the factory.

If you notice that (any part of) your Scoozy is defective or not functioning properly, report it immediately to your Scoozy dealer. The dealer will assess whether the defect is covered under warranty and, if applicable, submit a warranty claim on your behalf. Scoozy will evaluate the claim and, if approved, send the replacement parts to the dealer.

Note: Your dealer may charge for any assembly, disassembly, or transportation costs.

The following warranty provisions apply to your Scoozy*:

  • 2-year warranty on all other parts. Wear-and-tear items such as tyres, bearings, seatbelts, and handlebars are not covered by this warranty;
  • 2-year warranty on all accessories;
  • 2-year warranty on manufacturing defects in the battery. The battery's capacity will decrease depending on the number of charge cycles and its lifespan. This capacity reduction is not covered under warranty;
  • During the valid warranty period(s), all parts that Scoozy has determined to have a manufacturing or material defect will, at Scoozy's discretion, be repaired or replaced at no cost;
  • Factory warranty claims can only be made upon presentation of the original purchase invoice.

*All conditions apply from the date of purchase and only to the first owner.

The warranty will be void or not applicable if your Scoozy and/or its parts: 

  • Have been altered in construction using non-original Scoozy parts;
  • Do not comply with the usage and maintenance instructions;
  • Have been used improperly or unusually;
  • Have defects due to normal wear and tear;
  • Have been involved in an accident;
  • Have been used carelessly or overloaded;
  • Have damage from external factors such as weather conditions or vandalism;
  • Have not received adequate maintenance;
  • Have been damaged during transport;
  • Have been used for purposes other than intended;
  • Have been used despite identified damage or defects, worsening the condition;
  • Have not been maintained or repaired by an authorised Scoozy dealer.

MAINTENANCE AND CLEANING OF YOUR SCOOZY

Daily Pre-Use Inspection:

  • Visually inspect for damage, corrosion, or other defects.
  • Check the wheels, steering fixation, and operation of the electrical system.
  • Ensure the tyre pressure is correct: 2.5 bar (up to 80 kg) or 3.0 bar (80-160 kg). We recommend carrying a puncture repair kit or an extra inner tube and taking out a roadside assistance subscription with ANWB or Scootmobiel Hulpdienst.
  • Ensure the freewheel is disengaged and the battery charger is disconnected.
  • Check the lights and battery status on the display.

Periodic Maintenance:

  • Fully charge the battery at least every 3 months.
  • Check the tyre tread every six months and replace it when worn.
  • Keep Scoozy clean with a damp cloth and, if necessary, a mild cleaning agent.

Warnings:

  • Do not use aggressive cleaning agents or pressure washers.
  • Only perform maintenance as described in the manual; leave other tasks to an authorised Scoozy technician.

Annual Service:

  • Take Scoozy to your dealer annually for inspection and maintenance by an authorised technician. Repairs must be carried out using original Scoozy parts.

WE'RE HAPPY TO HELP YOU

Do you have questions about your Scoozy? Feel free to ask them via the contact form.

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